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Home > Parking > Help centre
  • Help centre


    Help Articles |  Enquiries



    Search for a keyword/phrase, browse through the categories or lookup one of the most viewed articles below.




    Popular

    • General Enquiry

    • Request a refund

    • How can I change my account details?

    • Appeal parking fine

    • Get VAT receipt / statement (email/print)

    • Correct vehicle on account

    • Change vehicle(s) on your permit session

    • Text to Park message issue

    • Opt in/out of receiving text messages

    • Problem / complaint with parking zone

    • Account closure request

    • App Feedback

    • Data Access Request

    • Unpaid session(s)

    Most Viewed Help Articles

    How can I contact Westminster City Council for assistance?
    If you are unable to find the answer to your question in the Westminster City Council Help Centre, you are able to email us using...
    Last Updated: 20 Nov 2019      Views: 4353833

    How do I get a VAT Receipt?
    You are able to view and print VAT receipts for all Westminster City Council sessions from your Westminster City Council account...
    Last Updated: 16 Dec 2019      Views: 4288203

    Can I pay in advance for my parking?
    Westminster City Council do offer advanced parking at selected locations but only if the operator allows it. You can make payment in...
    Last Updated: 13 Dec 2019      Views: 4225599

    Can I call the Westminster City Council parking service from a landline?
    You are able to call the Westminster City Council parking service to purchase parking regardless of whether you are calling from a landline...
    Last Updated: 13 Dec 2019      Views: 4215701

    Do I have a valid session - how do I check?
    We will always confirm whether your session has been successfully created or not. When using our automated telephone service, verbal...
    Last Updated: 13 Dec 2019      Views: 4215029

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