Cookies help us deliver our services. By using our services, you agree to our use of cookies. Read our cookie policy

• PAY TO PARK
• WHERE TO PARK
• SUSPENSIONS & DISPENSATIONS
• PERMITS
  My permits

  • Log In to see your permits.

  Apply for a permit

  • » Resident Permit
  • » Disabled Permit
  • » Trade Permit
• PAY A
  PARKING TICKET
• STATEMENTS
• MORE
  • » Corporate
  • » Appeal a PCN
  • » Help
  • » Enquiries
  • » Report a parking issue
  • » Traffic and public transport
  • » Receipts for on-street payment terminals

• Help centre

  
  

  Help Articles |  Enquiries

  
  
  

  
  

  Search for a keyword/phrase, browse through the categories or lookup one of the most viewed articles below.

  1.  

  
  

  
  

  Popular

  • General Enquiry

  • Request a refund

  • How can I change my account details?

  • Appeal parking fine

  • Get VAT receipt / statement (email/print)

  • Correct vehicle on account

  • Change vehicle(s) on your permit session

  • Text to Park message issue

  • Opt in/out of receiving text messages

  • Problem / complaint with parking zone

  • Account closure request

  • App Feedback

  Most Viewed Help Articles

  How can I contact Westminster City Council for assistance?
  If you are unable to find the answer to your question in the Westminster City Council Help Centre, you are able to email us using...
  Last Updated: 13 Aug 2014      Views: 4198193

  Do I have a valid session - how do I check?
  We will always confirm whether your session has been successfully created or not. When using our automated telephone service, verbal...
  Last Updated: 27 Mar 2018      Views: 4142287

  Can I pay in advance for my parking?
  Westminster City Council do offer advanced parking at selected locations but only if the operator allows it. You can make payment in...
  Last Updated: 9 Mar 2018      Views: 4141153

  Can I call the Westminster City Council parking service from a landline?
  You are able to call the Westminster City Council parking service to purchase parking regardless of whether you are calling from a landline...
  Last Updated: 27 Mar 2018      Views: 4139299

  My account is locked, how do I recover my PIN?
  Your Westminster City Council account will automatically be locked for 1 hour as a precautionary measure if your login details have been...
  Last Updated: 9 Mar 2018      Views: 4133670

  Categories

  Browser/Technical (5)

  

  Corporate (15)

  

  Customer Care (5)

  

  General (21)

  

  Managing My Account (11)

  

  Motorcycle Permits (3)

  

  Parking (21)

  

  Parking Fines (11)

  

  Payment Machines (2)

  

  Permits (2)

  

  PIN & Password (8)

  

  Refunds (5)

  

  Resident Visitor Permits (9)

  

  Security (3)

  

  Text to Park (5)

  

  VAT Receipts (9)

  

  Vehicles (8)

  

  Xpress (5)