Your first point of contact should be to register your complaint with our Customer Care Team by contacting us through the 'Enquiries' page of your Westminster City Council account.
When using the enquiry system, you will be required to login so we can trace your Westminster City Council account and have as much information to hand as possible to answer your complaint effectively. We will email you in return with an automated reply to confirm that we have received your email and will contact you shortly thereafter with a response once all matters have been fully investigated.
We take all feedback and issues concerning the Westminster City Council parking service extremely seriously. Your complaint will be dealt with quickly and professionally and, depending on its nature, will be directed to the correct department for a prompt resolution. If necessary, it will be escalated to the Management Team for their comments.
