Cookies help us deliver our services. By using our services, you agree to our use of cookies. Read our cookie policy

Skip to content Report a problem or complaint with a car park
WCC
  • Log in▼
    • Personal
    • Corporate
  • Register
  • Help
  • Contact
  • PAY TO PARK
  • WHERE TO PARK
  • SUSPENSIONS & DISPENSATIONS
  • PERMITS
    My permits
    • Log In to see your permits.
    Apply for a permit
    • » Resident Permit
    • » Disabled Permit
    • » Trade Permit
  • PAY A
    PARKING TICKET
  • STATEMENTS
  • MORE
    • » Corporate
    • » Appeal a PCN
    • » Help
    • » Enquiries
    • » Report a parking issue
    • » Traffic and public transport
    • » Receipts for on-street payment terminals
Home > Parking > Help centre
  • Help centre


    Help Articles  |  Enquiries



    I would like to register a complaint! How should I do it?

    Your first point of contact should be to register your complaint with our Customer Care Team by contacting us through the 'Enquiries' page of your Westminster City Council account.

    When using the enquiry system, you will be required to login so we can trace your Westminster City Council account and have as much information to hand as possible to answer your complaint effectively. We will email you in return with an automated reply to confirm that we have received your email and will contact you shortly thereafter with a response once all matters have been fully investigated.

    We take all feedback and issues concerning the Westminster City Council parking service extremely seriously. Your complaint will be dealt with quickly and professionally and, depending on its nature, will be directed to the correct department for a prompt resolution. If necessary, it will be escalated to the Management Team for their comments.

    Article Id: 40

    Article Last Updated at: 16 Dec 19 10:29

    Category: Customer Care


    Not found what you were looking for?

    Why not try our Popular Questions?

    1.  

    Or search by keyword/phrase below.

    Previous - What's an enquiry?

    Next - Customer Feedback

Explore Westminster

  • Contact us
  • Council tax
  • Licensing
  • Planning
  • Births, deaths and marriages
  • Libraries
  • Parking
  • Recycling, rubbish and waste
  • Accessibility
  • Help
  • Privacy
  • Cookies
  • Security
  • Terms & Conditions

Powered by

RingGo