-
Help centre
Not found what you were looking for?
Click 'Help Articles' above or search by keyword/phrase below.
General
Do I have a valid session - how do I check?
We will always confirm whether your session has been successfully created or not.
When using our automated telephone service, verbal...
13 Dec 2019 Can I call the Westminster City Council parking service from a landline?
You are able to call the Westminster City Council parking service to purchase parking regardless of whether you are calling from a landline...
13 Dec 2019 Where can I use Westminster City Council parking?
Westminster City Council parking is a service available at many locations. You can use our Where It Works tool to view all Westminster City...
16 Oct 2014 How do I know I'll be charged the correct parking fee?
The amount you are charged is based on the location number and duration you specify when you book your session. As long as you quote the...
27 Mar 2018 Why do I have overlapping parking sessions?
Depending on where you park, there may be restrictions on how long you are able to park for. Any parking restrictions should be clearly...
9 Mar 2018 How do I register with the Westminster City Council parking service?
If you have previously used Westminster City Council in the past to pay for your parking, the system would have automatically registered...
16 Dec 2019 Is a ticket in the windscreen required? How is parking enforced?
All Westminster City Council parking sessions are virtual which means that a paper ticket is not required to be displayed in the vehicle...
16 Dec 2019 What payment cards does Westminster City Council accept?
The Westminster City Council parking service currently accepts Visa Debit, Visa Credit, MasterCard and Maestro cards. For customers with a...
9 Mar 2018 What are your Terms and Conditions?
Full Westminster City Council Terms and Conditions can be viewed at https://parkright.westminster.gov.uk/static/onlineterms or by clicking...
16 Oct 2014 When does the transaction appear on my bank statement?
All payments made via the Westminster City Council parking service will not necessarily be debited from your account on the same date you...
14 Mar 2018 How can I pay using the Westminster City Council parking service?
As well as by phone (calling 020 3046 0010 or 020 7125 9090 in Westminster) you can pay for your parking using the service in other...
12 Dec 2019 Why have I been charged for text messages?
The first time you pay for your parking using the Westminster City Council automated telephone service you are given the opportunity to...
13 Mar 2018 Why won't Westminster City Council accept my payment card?
These are a few of the main reasons why your payment card may be declined when using the Westminster City Council parking service:
Your...
13 Mar 2018 I have tried to register but it says my mobile number is already in use!
The first time you use the service, we automatically register an account using your mobile number against all services (phone, web, mobile...
13 Mar 2018 Tips for setting-up your Westminster City Council parking account!
If you have called Westminster City Council, an account will have automatically been set up with your mobile number. If you intend to use...
19 Dec 2019 PCN received due to technical error
If you were unable to pay with RingGo because the service was temporarily unavailable and subsequently received a parking charge notice,...
13 Mar 2018 spacehopper closure
We are sorry to tell you that the spacehopper driveway rental business has closed.
If you need to retrieve a spacehopper VAT...
2 Jan 2018 What information does RingGo hold on me?
When you created or updated your RingGo account, you provided some personal information, such as your name, vehicle details, payment card...
10 May 2018 Modern slavery and human trafficking statement
Cobalt Telephone Technologies Limited is making a voluntary modern slavery and human trafficking statement relating to section 54 of the...
29 Nov 2019 Parking Permit Fraud
Parking Permit Fraud Update:
We have had reports from members of the public that they have been receiving calls from...
2 Apr 2020 I have tried to change my telephone number but it says it is already in use!
If you have attempted changing your stored telephone number and are told that the number you are trying to change it to is already in use,...
13 Mar 2018 What is the difference between a standard session and a permit?
A standard Westminster City Council session will work in the same manner as a Pay & Display service whereby you park one vehicle for...
13 Mar 2018
Powered by
