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  Refunds

  I parked in advance/no longer need the parking session I have just paid for. Unfortunately, the Westminster City Council parking service does not hold the funds you have paid using our service and as such, we are not...
  26 Mar 2018

  I have purchased more time than I require! The Westminster City Council parking service operates in the same manner as on-site payment machines and relies fully on the duration input...
  26 Mar 2018

  What should I do if I have paid to park at the wrong location? All Westminster City Council locations have a unique location code, normally either a four or five digit number, clearly displayed on local...
  26 Mar 2018

  I believe I have been overcharged using the Westminster City Council parking service! All tariffs offered by us are done so at the instruction of the parking operator. We are not involved in the management of any location and...
  13 Mar 2018

  What do I do if I have paid more than once on the same day? If you have inadvertently paid more than once on the same day* using the Westminster City Council parking service either as a duplicate...
  13 Mar 2018